Please note when adding device:

• 1. Confirm device is powered on
• 2. Confirm device is wating for network configuration
• 3. Confirm that device, smartphone and router are as close to each other
• 4. Make sure the network function of router and smartphone are unblocked
• 5. Confirm the entered router password is correct
• 6. Confirm adding device is under 2.4G Wi-Fi channel. Enable the broadcast and not allow to hide Wi-Fi
• 7. Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic
• 8. Confirm that Wi-Fi name only contains letters
• 9. If router’s connected devices reach the amount limit. Please try to turn off some devices’ Wi-Fi function and configure again.
• 10. If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected